Trouble at the HEC... By Shazia
24 October, 2013
The authorities at the Higher Education Commission (HEC) need to pull up their socks. The rules, regulations, policies and procedures are such that it feels as if we are living in the dark ages. The HEC's employees never answer e-mails. One can send them any query about one's degree, about attestation or equivalence, but will never receive a response. The department is not using new technology and is not linked to many universities in the country. Things that can be done in minutes take months in the HEC office.
I do not understand why they have given a long list of employee names with their e-mail addresses on their website when they have no intention of answering any mails. The online form for handling queries also does not work. Most of the people who require the services of the HEC are expatriates and need some sort of attestations or equivalency certificates as per the rules of foreign countries for visa authorities or employment. This is a very critical issue for them but, when it comes to the HEC, the level and speed of work is hopeless. They have opened various centres across Pakistan but the services are still centralised in Islamabad. Students, professionals and expatriates have to send their forms to Islamabad when it can be done in their hometowns, which will not only save time but the additional cost of couriers. The most important is the time factor and, in some cases, even a day's delay has a very bad impact.
If one does have to get a document attested from the HEC, a condition created by the HEC itself only recently, they have to resubmit all the degrees and documents, which is ridiculous. They should have them all in their records. Some certificates, such as degrees awarded after taking the Matric and Intermediate examinations, should not even be required if the HEC has to prepare an equivalence of the Masters level. I would like to draw the attention of our government officials to please look into this matter and raise the working standard of institutions like the HEC. This is our education department and if this institution works in this way then how will others fare where illiterates work?