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Laws and power... By Shahryar

22 January, 2014

It is great news that Prime Minister (PM) Nawaz Sharif's industry has been able to resolve its gas case amicably with Sui Northern Gas Pipelines Limited (SNGPL). He had to wait 12 years and had to become the PM before the officials of SNGPL would agree to review his case. Interestingly, the officers of SNGPL were not willing to accept that there were three gas meters installed at Chaudhry Sugar Mills, instead of just one, as was revealed in the initial report. This is not surprising as SNGPL do not have any customer service skills. They do not 'review' any of their mistakes and force the consumers to pay more or extra fines, by threatening to disconnect Sui gas connections.

Many Pakistani's like myself are stuck in similar situations with SNGPL, where the incorrect reading or calculations of SNGPL have created huge extra billing. But the staff of SNGPL refuses to accept their mistake and re-check the readings.

This forces the customers to resort to the courts to seek stay orders against disconnection notices. Since the lawyers of SNGPL come with no data or representation, the court adjourns its hearing for another date, a sequential drama that usually ends after years.

Mr Prime Minister, once again congratulations on resolving the SNGPL issue for your family business. I cannot become the PM of Pakistan, therefore I would like to ask you to please enforce a customer service and problem resolution culture in SNGPL, so that a common Pakistani could also find a resolution to their problems with SNGPL.

Shahryar Khan Baseer

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